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At United Foods, product quality and customer satisfaction are important to us.
Because we sell food and consumable products, special restrictions apply to returns due to hygiene, safety, food quality, and product-integrity considerations.
This Policy explains our cancellation, return, replacement, and refund rules.
Due to the nature of food and consumable products, United Foods does not accept returns or exchanges for change of mind or personal preference once the correct product has been successfully delivered in acceptable condition.
Returns or refunds will generally not be provided simply because:
● The customer changed their mind
● The customer no longer wants the product
● The customer does not like the taste
● The customer does not like the flavour
● The customer ordered the wrong product
● The customer ordered the wrong quantity
● The product is no longer required
Products that have been opened, used, consumed, partially consumed, tampered with, or improperly stored after delivery are generally not eligible for return.
The general no-return policy does not affect remedies available to customers under applicable Indian consumer laws.
Customers may contact us where:
● The wrong product was delivered
● The product was damaged during delivery
● The package was materially damaged
● The package appears to have been tampered with
● The product is defective
● The product is unsafe or spurious
● The product materially differs from its advertised description
● The quantity delivered is materially different from the confirmed order
● Another issue qualifies for a remedy under applicable law
United Foods will review such claims and provide an appropriate remedy where the claim is verified.
Customers should preferably report damaged, defective, incorrect, or materially misdescribed products within 48 hours of delivery so that the issue can be investigated promptly.
Customers may be requested to provide:
● Order number
● Customer name
● Registered mobile number
● Email address
● Description of the problem
● Clear photographs of the product
● Photographs of the packaging
● Shipping label
● Batch details
● Manufacturing information
● Expiry information, where applicable
● Unboxing video, if available
The 48-hour reporting request is intended to help us investigate food-quality and transportation-related claims promptly and does not limit any mandatory rights available under applicable law.
Customers should not send any product back to United Foods without first contacting our customer-support team.
If return of the product is required, our team will provide the necessary instructions.
Where a product is confirmed to be damaged, defective, incorrect, or otherwise eligible for return because of an issue attributable to United Foods, reasonable approved return arrangements will be provided.
After reviewing an eligible claim, United Foods may provide an appropriate remedy such as:
● Replacement of the affected product
● Refund of the affected product
● Refund for the affected portion of an order
● Another appropriate remedy required under applicable law
The available remedy may depend on:
● Nature of the problem
● Product availability
● Condition of the product
● Information provided by the customer
● Applicable consumer laws
Once a refund is approved, United Foods will normally initiate the refund within:
7 business days
Refunds will ordinarily be made to the original payment method unless another lawful method is mutually agreed upon.
After the refund has been initiated, additional processing time may be required by:
● Banks
● Credit or debit card providers
● UPI providers
● Payment gateways
● Other payment service providers
Where United Foods has delivered a confirmed damaged, defective, or incorrect product, the customer will not be required to bear unreasonable return costs relating to the approved claim.
Original shipping charges may also be refunded where required by applicable law or where the complete order qualifies for refund because of an error attributable to United Foods.
Unless otherwise required by applicable law, returns or refunds will generally not be provided where:
● The customer changed their mind
● The customer ordered the wrong product
● The customer ordered the wrong flavour
● The customer does not like the taste
● The product was properly delivered and is not defective
● The product has been opened or consumed
● The product was improperly stored after delivery
● Minor packaging differences do not affect product quality
● An incorrect delivery address was supplied by the customer
● Delivery failed because the customer was unavailable
Customers may request cancellation within approximately:
1 to 2 days, or up to 48 hours after placing the order
provided that the order has not already been packed, processed for dispatch, or handed over to the courier.
Customers should submit cancellation requests as quickly as possible.
A cancellation request is considered accepted only after confirmation from United Foods.
Once an order has been dispatched, cancellation may no longer be possible.
Refusing delivery does not automatically make an order eligible for refund unless the circumstances qualify under applicable consumer law or this Policy.
United Foods reserves the right to cancel an order for legitimate reasons including:
● Product unavailability
● Incorrect pricing
● Technical errors
● Payment failure
● Suspected fraudulent transactions
● Unserviceable delivery address
● Government or regulatory restrictions
● Circumstances beyond our reasonable control
Where United Foods cancels an eligible prepaid order before fulfilment, the applicable amount paid by the customer will be refunded.
Approved refunds for cancelled prepaid orders will normally be initiated within:
7 business days
The customer's bank or payment provider may require additional time to complete the refund.
Nothing in this Policy is intended to exclude, restrict, or waive any customer right or remedy that cannot legally be excluded under:
● Consumer Protection Act, 2019
● Consumer Protection (E-Commerce) Rules, 2020
● Other applicable laws and regulations in India
Where applicable law provides greater rights to a customer than this Policy, the applicable law will prevail.
For cancellation, refund, replacement, or product-related complaints, please contact:
United Foods / United Nutrition
225, Orchid Plaza,
Sama-Savli Road,
Behind McDonald's,
Vemali, Vadodara,
Gujarat, India
Customer Care:
+91 6352807509
+91 6352807533
Website:
www.unitedfoods.in