FAQs
What products does United Foods offer?
We make healthy snacks and spreads: makhana (fox nuts) in many flavours, cookies, granola, crispy vegetable snacks, and a full peanut butter range (smooth, crunchy, natural and flavoured).
Who manufactures United Foods products?
Our snacks are processed, packed and marketed by United Nutritions, GIDC Savli, Vadodara, Gujarat. United Foods is the brand of United Nutrition.
Are your products safe and certified?
Yes. United Foods holds FSSAI certification, and our quality systems include BRC Global Standard (Grade A), FSSC 22000, HACCP, ISO 9001, OK Kosher and Halal India. We are also registered with APEDA and IOPEPC for exports.
Are your products vegetarian?
Yes. All our products are vegetarian. Some contain milk, ghee or honey, so check the ingredient list on each product page if you follow a vegan diet.
Do your products contain preservatives?
Our cookies, granola and Himalayan Salt Makhana are made without preservatives. Some flavoured makhana use permitted food additives such as acidity regulators and flavour enhancers, which are listed on each product page.
Where can I see the ingredients and allergens?
Every product page lists the full ingredients, and the FAQ section on each page covers allergens such as peanuts, wheat (gluten), milk and soy. The same details are printed on the pack.
How do I place an order?
Send an inquiry from any product page, message us on WhatsApp at +91 6352807509, call us, or email sales@unitedfoods.in with the product, pack size, quantity and delivery location.
How do I know the price of a product?
Prices depend on product, pack size, quantity and delivery location. Tap the WhatsApp or inquiry button on the product page and our team will share the latest price.
What payment methods do you accept?
For online orders, available payment options are shown at checkout. For bulk, private-label and export orders, payment terms are confirmed in your quotation.
What if money is deducted but my order is not confirmed?
Please contact us with your payment details through the Contact Us page, phone or WhatsApp. Our team will check the transaction and get back to you within 48 working hours.
Do you deliver across India?
Yes. We deliver to serviceable PIN codes across India through our courier and logistics partners. If your location cannot be served, we will cancel the order and refund any eligible prepaid amount.
How long does delivery take?
Orders are usually processed within 3 to 7 business days and delivered within 7 to 15 business days after dispatch, so please allow about 10 to 22 business days in total. Remote areas, holidays and weather can cause delays.
What are the shipping charges?
Shipping is calculated by weight, usually around ₹7 to ₹15 per kg. The exact charge is shown at checkout before you pay. Free-shipping offers, when active, are shown on the website or at checkout.
Can I track my order?
Yes, where tracking is available. After dispatch you may receive tracking details by SMS, email or WhatsApp. Tracking can take some time to update after the courier picks up the parcel.
What happens if I give a wrong address?
Please double-check your name, address, PIN code and mobile number. Delays caused by incorrect details are not our responsibility, and re-shipping may involve extra charges.
What if delivery fails?
Delivery can fail if the recipient is unavailable, the phone is unreachable, or the address is wrong. If the parcel comes back to us, re-shipping may require additional shipping charges.
Can I cancel my order?
Yes, you can request cancellation within 48 hours of placing the order, as long as it has not been packed or handed to the courier. A cancellation is final only after we confirm it.
Can I cancel after the order is dispatched?
Once an order is dispatched, cancellation may no longer be possible. Refusing delivery does not automatically make the order eligible for a refund.
Can I return a product if I don't like the taste?
No. Because these are food products, we cannot accept returns for change of mind, taste or flavour preference, or ordering the wrong item or quantity.
What if I receive a damaged, wrong or tampered product?
Please report it within 48 hours of delivery with your order number, clear photos of the product, packaging and shipping label, and an unboxing video if available. After verification we will replace or refund the affected item.
Should I send the product back myself?
No. Please contact our support team first. If a return is needed, we will share the instructions and arrange reasonable return costs for approved claims.
How long does a refund take?
Approved refunds are initiated within 7 business days to your original payment method. Your bank, card or UPI provider may take a few more days to credit it.
Will I get my shipping charge back?
If we delivered a damaged, defective or wrong product, or the whole order qualifies for a refund due to our error, original shipping charges may also be refunded.
Can United Foods cancel my order?
In rare cases, such as stock unavailability, a pricing or technical error, payment failure or an unserviceable address. Any eligible prepaid amount will be refunded.
How do I check the expiry date?
The manufacturing date, best-before date and batch number are printed on every pack. Snacks generally have a 6-month shelf life and peanut butter up to 18 months, depending on the product.
How should I store your products?
Keep them in a cool, dry place away from sunlight. Reseal snack packs tightly after opening to keep them crunchy, and always use a clean, dry spoon for peanut butter.
Do you supply in bulk?
Yes. We supply retailers, wholesalers, distributors, cafes, caterers, gyms and corporates in bulk. Share your product, pack size and quantity to get a quotation.
Do you offer private-label manufacturing?
Yes. We manufacture snacks and peanut butter under your brand, with options for recipe, pack size and labelling. Contact our sales team to discuss your requirements.
Can I get a sample before a bulk order?
Yes. You can request a sample through the website or by contacting our sales team, who will confirm availability and dispatch details.
Do you export outside India?
Yes. We export with full documentation such as COA, MSDS and TDS. Share your destination country and port in the inquiry form. Online retail orders are currently delivered only within India.
Can I become a distributor or reseller?
Yes, we welcome distributors, retailers and online sellers. Email sales@unitedfoods.in or WhatsApp +91 6352807509 with your city and business details.
Do you offer corporate gifting?
Yes. Our makhana, cookies and granola are popular for festive and corporate gifting. Contact us with the quantity and occasion for options and pricing.
Do you offer discounts or promotions?
Current offers and coupon codes are announced on our website and social media. Bulk orders receive quantity-based pricing in the quotation.
Can I get personalised product advice?
Yes. Contact us through the Contact Us page, phone or WhatsApp and our team will help you choose the right product. For medical conditions, please also consult your doctor.
Are your products suitable for children?
Most of our snacks are enjoyed by children. Supervise young children while eating, check allergens such as peanuts, milk and wheat, and avoid honey-based products for infants under 12 months.
Can people with diabetes eat your products?
Some products contain sugar, jaggery or honey. Choose options such as Himalayan Salt Makhana or no-added-sugar peanut butter, and consult your doctor about portions that suit you.
What are your customer support hours?
Our team is available from 9:00 AM to 7:00 PM. Call +91 6352807509 or +91 6352807533, WhatsApp +91 6352807509, or email sales@unitedfoods.in.
Where is your office?
225, Orchid Plaza, Sama-Savli Road, behind McDonald's, Vemali, Vadodara, Gujarat, India.
How do I raise a complaint?
Call or WhatsApp +91 6352807509, or email sales@unitedfoods.in with your order number and details of the issue. Our team will investigate and respond as quickly as possible.
Where can I follow United Foods?
Follow us on Instagram, Facebook and YouTube for new products, recipes and offers. The links are in the website footer.